Friday, 04 June 2010 17:33    PDF Print E-mail
AT&T Apologises for threatening a customer

An AT&T customer who was upset with his iPhone eligibility dates decided to email the companies CEO. After a few days he emailed the CEO again for a different matter. Within a few days AT&T responded to their customer threatening him with a formal cease & desist letter unless he stops e-mailing the CEO.


AT&T’s official statement on the matter

We are apologizing to our customer. We’re working with him today to address his questions and concerns. This is not the way we want to treat customers. From Facebook to significant customer service channels, AT&T strives to provide our customers with easy ways to have their questions addressed.


 

 

 

Giorgio (AT&T Customer) has confirmed that a Senior VP at AT&T just called, took full responsibility for the mistake, and “sincerely apologized”. After (unsuccessfully) working to squeeze some details on the iPhone 4 out of the caller, Giorgio accepted the apology — but he’s still dropping AT&T for Sprint and the EVO 4G. (Hey Sprint, this is where you send Giorgio a free handset.)
 

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